Full-Stack Web Development / Client Project
SiliconSt Ticket Management System
Technology stack
- Next.js
- TypeScript
- Tailwind CSS
- Supabase
- PostgreSQL
- Supabase Authentication
Overview
A full-stack internal IT ticket management platform developed for SiliconSt, a networking company. The system centralizes technical support requests, worker assignments, issue tracking, and administrative workflows.
01 / THE PROBLEMWhat needed solving.
Technical support needs a shared way to organize requests, assign work, and follow issues through their lifecycle.
02 / THE SOLUTIONHow it comes together.
A role-aware workspace brings ticket creation, assignments, communication, and activity history into Admin and Worker panels.
Main features
- Admin and Worker panels with role-based access
- Administrator-managed worker accounts
- Worker ticket creation and assigned-work management
- Organization-wide ticket management for administrators
- Team-based and worker-based assignments
- Ticket reassignment and referral workflows
- Priority and lifecycle status tracking
- Automatic ticket number generation
- Ticket comments and communication
- Status history and activity tracking
- Detailed ticket information, including equipment information where supported
Technical foundation
- Supabase-backed authentication
- PostgreSQL database architecture
- Database functions for ticket automation and assignment operations
- Role-aware data access